Política de reembolso

 

La Perla Cosmetics Return and Refund Policy

At La Perla Cosmetics, we want you to love your purchases. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Policy:

  1. Return Period: You have 8 calendar days from the date of receiving your product to request a return.
  2. Return Conditions: To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Non-Returnable Items: Certain items are not eligible for returns, including sale items and opened or used personal care products for hygiene reasons.

Return Process:

  1. Return Request: To initiate a return, please email us at [your contact email] with your order number and a description of the reason for the return. We will respond with detailed instructions on how to proceed.
  2. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:

  1. Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  2. Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  3. Partial Refunds: In some cases, only partial refunds are granted (if applicable):
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 8 days after delivery.

Late or Missing Refunds:

  1. Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  2. Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cosmeticslaperla@gmail.com.

Exchanges:

  1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [your contact email] and send your item to: 111 Central Avenue, Hackensack, New Jersey, 07601.

Contact Us:

If you have any questions about our return and refund policy, please contact us at cosmeticslaperla@gmail.com